Return Policy

return the goods
We are very strict on product quality control, but sometimes there may be some mistakes. If there is anything wrong with your product, or if we mistakenly shipped you the wrong item, please return the product within 30 days of delivery for a full refund (including shipping*).

If you change your mind (which happens from time to time!), or wish to return an unwanted gift, please contact and we will be happy to arrange a return within 30 days of receipt. Please note the following: We will not be responsible for the return shipping costs, and the payment will also need to be returned to the original payment method of the order. All products must be returned in original condition with original willms packaging.

Please remember that all of our products come with a 3-year warranty, if there is any problem with the product during use, please be sure to contact our team at

*If you qualify for this refund, we will email you a return order shipping prepaid.

We will be happy to arrange an item exchange for you within 30 days of delivery. Items need to be returned to us in the original condition in which they were shipped, with undamaged packaging. Please contact for assistance.